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. 2024 Jul-Sep;39(3):239-245.
doi: 10.1097/NCQ.0000000000000759. Epub 2024 Jan 10.

Patient Experiences and Perceptions of Care Coordination in Primary Care

Robin R Whitebird  1   2 , Leif I Solberg  1   2 , Meghan M JaKa  1   2 , Joan M Kindt  1   2 , Anna Bergdall  1   2 , Mary Sue Beran  1   2 , Melissa Winger  1   2
Affiliations

Patient Experiences and Perceptions of Care Coordination in Primary Care

Robin R Whitebird et al. J Nurs Care Qual. 2024 Jul-Sep.

Abstract

Background: Understanding patient perceptions of care coordination in primary care can help improve responsiveness to patients' needs, outcomes, and quality of care.

Purpose: The purpose of this study was to explore patient experiences and perceptions of care coordination in primary care.

Method: Interviews with 13 patients from 10 clinics were conducted and analyzed using directed content analysis.

Results: Three primary themes arose: care coordinators provide a gateway to accessing needed care; patients needed and valued the support and trusted advice of their care coordinators; and patients valued care coordinators' help with navigating, engaging, and educating them about their care.

Conclusions: Understanding what patients value in care delivery can help frame a vision for a more responsive approach in delivering primary care, as well as create a pathway to quality improvement, moving toward a truly patient-centered focus in primary care.

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Conflict of interest statement

The authors declare no conflicts of interest.

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