Strategies for increasing productivity and revenues in community mental health centers

Abstract

Community mental health centers are challenged with the development of strategies for growth and prosperity in a cut-back environment. This paper shares strategies developed by two centers to increase productivity and revenues through the implementation of performance contracting and staff incentive plans. The process of development and implementation of the strategies is described, and the financial and program results are evaluated. Both Centers report substantial increases in productivity and revenues during a multi-year evaluation period. The paper concludes with a discussion of the issue multi-year evaluation period. The paper concludes with a discussion of the issues for community mental health centers to consider in the development of similar strategies.