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. 2024 Mar 8:18:649-655.
doi: 10.2147/PPA.S452321. eCollection 2024.

Sociodemographic Data and Factors That Influence Patient Satisfaction with the Occupational Health Service of the Tete Provincial Hospital, Mozambique, 2022

Virgínia António Sande Chico  1 , Adilson Fernando Loforte Bauhofer  2   3 , Diocreciano Matias Bero  1   2
Affiliations

Sociodemographic Data and Factors That Influence Patient Satisfaction with the Occupational Health Service of the Tete Provincial Hospital, Mozambique, 2022

Virgínia António Sande Chico et al. Patient Prefer Adherence. .

Abstract

The quality of the health services offered are very important to guarantee access to quality health and promote well-being for all, at all ages, as recommended in the Sustainable Development Goals 2030. This study aims to assess the degree of satisfaction of users of the Occupational Health Service of the Tete Provincial Hospital. A cross-sectional study was conducted. The data was collected between September 15th and December 20th, 2022, for 335 participants through a self-administered questionnaire. Descriptive statistics was used to describe the data. Overall satisfaction was 87.5% (293/335). Participants age, gender, marital status, and level of education were associated with overall satisfaction (p < 0.001). The factors that influence the satisfaction of users of the Occupational Health Service were the cleanliness of the hospital, opening hours, ease of care, speed and waiting time. The satisfaction of users of the Occupational Health Service of the Tete Provincial Hospital was high.

Keywords: occupational health service; quality; satisfaction; tete.

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Conflict of interest statement

The authors declare no conflicts of interest in this work.

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