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. 2024 Jul;29(3):143-152.
doi: 10.1177/13558196241246178. Epub 2024 Apr 20.

'I wasn't on the front line per se, but I was part of health care': Contributions and experiences of ancillary staff in care homes in England during the COVID-19 pandemic

Olivia Luijnenburg  1 , Kritika Samsi  1 , Ian Kessler  1 , Caroline Norrie  1 , Stephen Martineau  1 , Jill Manthorpe  1
Affiliations

'I wasn't on the front line per se, but I was part of health care': Contributions and experiences of ancillary staff in care homes in England during the COVID-19 pandemic

Olivia Luijnenburg et al. J Health Serv Res Policy. 2024 Jul.

Abstract

Objectives: Ancillary staff - cleaning, catering, housekeeping and laundry workers - play a crucial role in care homes, by promoting infection control, food preparation and hygiene, and contributing to the care home environment. This study sought to understand the experiences of ancillary staff working in English care homes during the COVID-19 pandemic. The results will inform policy makers, employers, care home managers and others, both in England and overseas, as how to best support the ancillary workforce.

Methods: Between March and August 2021, video and telephone interviews were conducted with those working or living in care homes in England. Participants comprised ancillary staff (n = 38), care home managers (n = 8), care home residents' family members and friends (n = 7), human resource managers (n = 5) and care home residents (n = 5).

Results: Ancillary staff often had increased responsibilities and contributed to pandemic efforts by changing working practices, routines and job roles with the aim of supporting residents and other staff. Teamwork, underpinned by strong leadership, helped ancillary staff feel supported.

Conclusions: Ancillary staff should be better recognised as being central to care home care. They are essential workers helping to keep residents safe and well.

Keywords: COVID-19; ancillary staff; care home.

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Conflict of interest statement

Declaration of conflicting interestsThe author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.

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