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. 2024 Nov;39(14):2837-2848.
doi: 10.1007/s11606-024-08956-8. Epub 2024 Jul 29.

Measuring Documentation Burden in Healthcare

M Hassan Murad  1 , Brianna E Vaa Stelling  2 , Colin P West  3 , Bashar Hasan  4 , Suvyaktha Simha  4 , Samer Saadi  4 , Mohammed Firwana  4 , Kelly E Viola  4 , Larry J Prokop  5 , Tarek Nayfeh  4 , Zhen Wang  4
Affiliations

Measuring Documentation Burden in Healthcare

M Hassan Murad et al. J Gen Intern Med. 2024 Nov.

Abstract

Background: The enactment of the Health Information Technology for Economic and Clinical Health Act and the wide adoption of electronic health record (EHR) systems have ushered in increasing documentation burden, frequently cited as a key factor affecting the work experience of healthcare professionals and a contributor to burnout. This systematic review aims to identify and characterize measures of documentation burden.

Methods: We integrated discussions with Key Informants and a comprehensive search of the literature, including MEDLINE, Embase, Scopus, and gray literature published between 2010 and 2023. Data were narratively and thematically synthesized.

Results: We identified 135 articles about measuring documentation burden. We classified measures into 11 categories: overall time spent in EHR, activities related to clinical documentation, inbox management, time spent in clinical review, time spent in orders, work outside work/after hours, administrative tasks (billing and insurance related), fragmentation of workflow, measures of efficiency, EHR activity rate, and usability. The most common source of data for most measures was EHR usage logs. Direct tracking such as through time-motion analysis was fairly uncommon. Measures were developed and applied across various settings and populations, with physicians and nurses in the USA being the most frequently represented healthcare professionals. Evidence of validity of these measures was limited and incomplete. Data on the appropriateness of measures in terms of scalability, feasibility, or equity across various contexts were limited. The physician perspective was the most robustly captured and prominently focused on increased stress and burnout.

Discussion: Numerous measures for documentation burden are available and have been tested in a variety of settings and contexts. However, most are one-dimensional, do not capture various domains of this construct, and lack robust validity evidence. This report serves as a call to action highlighting an urgent need for measure development that represents diverse clinical contexts and support future interventions.

Keywords: burnout; documentation burden; electronic health record; healthcare professionals; satisfaction; systematic review.

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Conflict of interest statement

The authors declare that they do not have a conflict of interest.

References

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