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. 2024 Dec;14(4):252-257.
doi: 10.1016/j.afjem.2024.08.006. Epub 2024 Sep 7.

Workplace violence in three public sector emergency departments, Gauteng, South Africa: A cross-sectional survey

Mahlako Nkadimeng  1 , Andreas Engelbrecht  1 , Suma Rajan  1
Affiliations

Workplace violence in three public sector emergency departments, Gauteng, South Africa: A cross-sectional survey

Mahlako Nkadimeng et al. Afr J Emerg Med. 2024 Dec.

Abstract

Introduction: Workplace violence against healthcareworkers in Emergency Departments (EDs) is a global concern. The purpose of this study was to determine the prevalence and types of workplace violence in EDs.

Methods: a cross-sectional survey was conducted in three public sector hospital EDs in Gauteng, South Africa. A self-administered, standardised online questionnaire developed by the World Health organization was used to collect data between March and November 2022. A total of 65 healthcareworkers which consisted of nurses (24) and doctors (41) participated in the study.

Results: The prevalence of workplace violence was 73.8 % with verbal abuse being the most common type at 66 %. Eighty-two percent of the victims did not report the incident. Poor communication and lack of mutual respect among staff and healthcare users contributed to both physical and non-physical workplace violence.

Conclusion: Workplace violence appears to be a common occurrence in EDs in the hospitals surveyed in Gauteng. It is regarded as a typical incident by respondents, and it is underreported. It has a direct negative impact on healthcareworkers and their working environment and indirectly on patients. Urgent attention from all stakeholders is needed to minimize the prevalence of these incidents.

Keywords: Effects; Emergency departments; Health care workers; Mitigating factors; Perpetrators; Risk factors; Workplace violence.

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Conflict of interest statement

We have no conflict of interest to declare.

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