Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2024 Sep 12;12(18):1824.
doi: 10.3390/healthcare12181824.

The Evolution of Patient Satisfaction in Postoperative Care: The Impact of Investments and the Algorithm for Assessing Significant Growth over the Last 5 Years

Adriana Vladu  1 , Timea Claudia Ghitea  2 , Lucia Georgeta Daina  3 , Codrin Dan Nicolae Ilea  1   4 , Mădălina Diana Daina  1
Affiliations

The Evolution of Patient Satisfaction in Postoperative Care: The Impact of Investments and the Algorithm for Assessing Significant Growth over the Last 5 Years

Adriana Vladu et al. Healthcare (Basel). .

Abstract

An analysis of patient satisfaction in the context of healthcare reflects the patient's perception of actual care through the prism of their expectations of ideal care. A study was conducted to investigate patient satisfaction with postoperative care in the context of improvements in hospital medical services (renovations and modernization of operating rooms and wards with beds, endowments in medical equipment for investigation and treatment, new work procedures, and revisions of existing procedures). Statistical analysis was performed based on the questionnaires distributed to patients hospitalized in the surgical wards of the Bihor County Emergency Clinical Hospital, between 2019 and 2023. A total of 4018 questionnaires were collected, and after the elimination of questionnaires with incomplete or incorrect data, 3985 remained in the analysis. Of the total of 2994 people who reported having undergone surgery, a total of 2090 responded to the questions that focused on postoperative care and overall impression of the hospital. No statistically significant differences in patient satisfaction by sociodemographic factors were found. A statistically significant increase in patient satisfaction with postoperative care and overall impression of the hospital was observed over the last 5 years. Correlation testing between postoperative care responses and overall impression, using the Sperman method, shows a directly proportional relationship between the two variables. In the future, it is necessary to extend the patient satisfaction questionnaire to comprehensively analyze the surgical component in order to identify gaps in postoperative care, helping decision makers to improve the medical services provided to patients.

Keywords: hospital; overall impression; patient satisfaction; postoperative care.

PubMed Disclaimer

Conflict of interest statement

The authors declare no conflicts of interest.

Figures

Figure 1
Figure 1
Evolution of the total patient satisfaction score over the 5-year study period.
Figure 2
Figure 2
Correlation between appreciation of postoperative care and overall impression.
See this image and copyright information in PMC

Similar articles

See all similar articles

References

    1. Kibru E.A., Mogessie Y.G., Regassa A.A., Hailu K.T. Patient satisfaction with post-operative surgical services and associated factors at Addis Ababa City government tertiary hospitals’ surgical ward, cross-sectional study, 2022. Pan Afr. Med. J. 2023;45:189. doi: 10.11604/pamj.2023.45.189.38416. - DOI - PMC - PubMed
    1. Cairns A., Battleday F.M., Velikova G., Brunelli A., Bell H., Favo J., Patella M., Lindner O., Pompili C. General patient satisfaction after elective and acute thoracic surgery is associated with postoperative complications. J. Thorac. Dis. 2020;12:2088. doi: 10.21037/jtd-19-3345b. - DOI - PMC - PubMed
    1. Yadav P., Mangwana S. Analysis of patient satisfaction survey in multi-specialty accredited tertiary care hospital in northern India. Int. J. Basic Appl. Sci. 2014;4:33–39.
    1. Gebremedhn E.G., Lemma G.F. Patient satisfaction with the perioperative surgical services and associated factors at a University Referral and Teaching Hospital, 2014: A cross-sectional study. Pan Afr. Med. J. 2017;27:176. doi: 10.11604/pamj.2017.27.176.10671. - DOI - PMC - PubMed
    1. Wong E.L., Coulter A., Cheung A.W., Yam C.H., Yeoh E.K., Griffiths S.M. Patient experiences with public hospital care: First benchmark survey in Hong Kong. Hong Kong Med. J. 2012;18:371–380. - PubMed

LinkOut - more resources