[Evaluation of a telephone hotline for a university hospital's operational hygiene team]

Abstract

Hotlines are remote systems that provide a direct link with professionals and rapid answers to their questions. In 2023, the hygiene operations team at Nantes University Hospital carried out an evaluation of its system five years after its introduction, involving 727 professionals. They were satisfied with the time and quality of the service provided, as well as with the scientific input received.

Keywords: hotline; infectious risk; operational hygiene team; permanence; prevention; prévention; risque infectieux; équipe opérationnelle d’hygiène.