A scoping review of the patient experience with wearable technology

Abstract

Objective: This scoping review explores patients' experience with wearable technology. Its aims are to: (a) examine studies that contain empirical findings related to patients' experience with wearables; (b) compare these findings within and across studies; and (c) identify areas in need of greater understanding.

Methods: A Preferred Reporting Items for Scoping Review (PRISMA) guided approach was followed. Four databases of peer-reviewed articles (CINAHL, EMBASE, PubMed, and Web of Science) were searched for empirical articles involving patients' experience of using wearable technology. A standardized data abstraction form recorded relevant information on the articles identified. Data analysis included frequency counts for all abstracted categories; and itemized (by study) findings related to patients' wearable experience including satisfaction.

Results: Forty-six studies comprised the final review sample. The research literature examining patients' wearable experience is characterized by variety in terms of sample sizes, medical situations and wearable devices examined, research settings, and geographic location. This literature supports a positive patient experience with wearables in terms of satisfaction and usability, although the evidence is mixed when it comes to comfort. The moderate to higher satisfaction, usability, and comfort findings across studies do not suggest any sort of pattern with respect to the type of wearable, medical situation, or location.

Conclusions: The review findings suggest that health care organizations should view wearable technology as a viable complement to traditional aspects of patient care. However, from a patient experience standpoint, there is still much to know and validate in this regard, especially as the technology continues to advance.

Keywords: Wearable technology; comfort; patient experience; satisfaction; usability.

Figure 1.

Preferred reporting items for systematic reviews and meta-analyses (PRISMA) flow diagram.