Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2025 Mar:253:104733.
doi: 10.1016/j.actpsy.2025.104733. Epub 2025 Jan 17.

Artificial intelligence and employee outcomes: Investigating the role of job insecurity and technostress in the hospitality industry

Muhammad Naeem Sharif  1 , Li Zhang  2 , Muhammad Asif  3 , Sajead Mowafaq Alshdaifat  4 , Jalal Rajeh Hanaysha  5
Affiliations
Free article

Artificial intelligence and employee outcomes: Investigating the role of job insecurity and technostress in the hospitality industry

Muhammad Naeem Sharif et al. Acta Psychol (Amst). 2025 Mar.
Free article

Abstract

Drawing on self-determination theory (SDT), this research examines how the utilization of artificial intelligence (AI) in hospitality organizations is influencing employee work and career outcomes (well-being and career success). We explore the underlying role of job insecurity in the associations of AI use with employee wellbeing and career success. We further explore the boundary condition effect of technostress in our proposed model. This study used a three-wave online survey approach to collect data from 277 workers of fast-food chain restaurants in the People's Republic of China. We used Smart PLS 4 to analyze our data. The results showed a positive relationship among AI use and employee well-being, but not with career success. Job insecurity mediates the relationship between AI use and employee outcomes. Additionally, technostress moderated the associations between AI use and employee well-being and career success. This study contributes to the theory and practice in the field of AI and hospitality industry and helps understand the nexus between increasing use of AI and employees' work and career outcomes.

Keywords: Employee career success; Employee well-being; Job insecurity; Self-determination theory; Technostress; Use of AI.

PubMed Disclaimer

Conflict of interest statement

Declaration of competing interest The authors declared no potential conflicts of interest w.r.t the research, authorship and/or publication of this article. I (Muhammad Naeem Sharif) confirm that the manuscript is the author's original work, and the manuscript has not received prior publication and is not under consideration for publication elsewhere. I also declare that I shall not submit the paper for publication in any other journal until journal editors make the decision. On behalf of all Co-Authors, I (Muhammad Naeem Sharif) shall bear full responsibility for the submission.

LinkOut - more resources