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. 2024 Dec 19:9:100572.
doi: 10.1016/j.puhip.2024.100572. eCollection 2025 Jun.

The impact of workplace violence on healthcare workers during and after the COVID-19 outbreak

C Mento  1 , G Pandolfo  1 , G Spatari  1 , M C Silvestri  2 , I Formica  3 , A Bruno  1 , G Falgares  4 , M R A Muscatello  1 , C La Barbiera  5 , A De Carlo  6
Affiliations

The impact of workplace violence on healthcare workers during and after the COVID-19 outbreak

C Mento et al. Public Health Pract (Oxf). .

Abstract

The COVID-19 pandemic has intensified workplace violence (WPV) against healthcare workers, exposing them to unprecedented levels of aggression. Incidents of verbal abuse, threats, and physical assaults have increased, especially in high-stress environments such as emergency departments and intensive care units, exacerbating psychological challenges for healthcare staff. This commentary explores the profound impact of WPV on healthcare workers' mental health and job satisfaction. Dehumanization - treating healthcare workers as resources rather than individuals - is a key factor that fuels aggression and undermines empathy within healthcare settings. WPV not only affects the personal well-being of healthcare professionals but also compromises patient care quality and the efficiency of healthcare systems. Effective strategies are urgently needed to address WPV, such as comprehensive training in de-escalation techniques, organizational policies, and enhanced safety protocols. An integrated approach that combines psychological support, policy reform, and preventive measures is essential to ensure a safer and more resilient healthcare environment for the future.

Keywords: COVID-19 pandemic; Dehumanization; Healthcare workers; Preventive strategies; Workplace violence.

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Conflict of interest statement

The authors declare that they have no known competing financial interests or personal relationships that could have appeared to influence the work reported in this paper.

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