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. 2025 Feb 11:14:e66127.
doi: 10.2196/66127.

Investigation of Information Overload in Electronic Health Records: Protocol for Usability Study

Saif Khairat  1 , Jennifer Morelli  1 , Marcella H Boynton  2 , Thomas Bice  2 , Jeffrey A Gold  3 , Shannon S Carson  2
Affiliations

Investigation of Information Overload in Electronic Health Records: Protocol for Usability Study

Saif Khairat et al. JMIR Res Protoc. .

Abstract

Background: Electronic health records (EHRs) have been associated with information overload, causing providers to miss critical information, make errors, and delay care. Information overload can be especially prevalent in medical intensive care units (ICUs) where patients are often critically ill and their charts contain large amounts of data points such as vitals, test and laboratory results, medications, and notes.

Objective: We propose to study the relationship between information overload and EHR use among medical ICU providers in 4 major United States medical centers. In this study, we examined 2 prominent EHR systems in the United States to generate reproducible and generalizable findings.

Methods: Our study collected physiological and objective data through the use of a screen-mounted eye-tracker. We aim to characterize information overload in the EHR by examining ICU providers' decision-making and EHR usability. We also surveyed providers on their institution's EHR to better understand how they rate the system's task load and usability using the NASA (National Aeronautics and Space Administration) Task Load Index and Computer System Usability Questionnaire. Primary outcomes include the number of eye fixations during each case, the number of correct decisions, the time to complete each case, and number of screens visited. Secondary outcomes include case complexity performance, frequency of mouse clicks, and EHR task load and usability using provided surveys.

Results: This EHR usability study was funded in 2021. The study was initiated in 2022 with a completion date of 2025. Data collection for this study was completed in December 2023 and data analysis is ongoing with a total of 81 provider sessions recorded.

Conclusions: Our study aims to characterize information overload in the EHR among medical ICU providers. By conducting a multisite, cross-sectional usability assessment of information overload in 2 leading EHRs, we hope to reveal mechanisms that explain information overload. The insights gained from this study may lead to potential improvements in EHR usability and interface design, which could improve health care delivery and patient safety.

International registered report identifier (irrid): DERR1-10.2196/66127.

Keywords: EHR interface; EHR usability; electronic health records; eye-tracking; information overload.

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Conflict of interest statement

Conflicts of Interest: None declared.

Figures

Figure 1
Figure 1
Process map illustrating the various study steps from recruitment to completion of the usability session. CSUQ: Computer System Usability Questionnaire; ICU: intensive care unit; NASA-TLX: National Aeronautics and Space Administration–Task Load Index; Q and A: question and answer.
See this image and copyright information in PMC

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