Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 2025 Aug;45(8):2341-2355.
doi: 10.1111/risa.70006. Epub 2025 Mar 19.

An exploratory investigation on internal crisis communication across private and public sector employees in Indonesia

Bahtiar Mohamad  1 , Adamu Abbas Adamu  2 , Sri Rahayu  3 , Pijar Suciati  3 , Nailul Mona  3 , Syed Hassan Raza  4
Affiliations

An exploratory investigation on internal crisis communication across private and public sector employees in Indonesia

Bahtiar Mohamad et al. Risk Anal. 2025 Aug.

Abstract

Over the past 5 years, Indonesia has faced numerous sudden crises due to its geographical location along the Pacific Ring of Fire, making it prone to natural disasters, such as earthquakes, tsunamis, and volcanic eruptions. These events highlight the frequent occurrence of sudden crises in Indonesia and underscore the need for robust disaster preparedness and response systems. Effective crisis management requires a strategy that immediately informs organizations and the health sector of necessary actions. This study aims to investigate the effects of safety culture (SC), supportive environment (SE), management commitment (MC), and social media usage on internal crisis communication (ICC) during crises in Indonesia. It also compares the multiple regression models between employees in the private and public sectors. A cross-sectional questionnaire survey was conducted with 567 full-time employees from various organizations who have been directly affected by crises. The findings reveal that, for public sector employees, all antecedents negatively impact ICC except for SC and MC. In contrast, for private sector employees, all antecedents positively impact ICC except for MC and the perceived usefulness of social media. This study highlights the importance of MC, an SE, SC, and the perceived usefulness of social media in determining employees' ICC during crises. The significance of an SE and SC on employees' perceptions of ICC is similarly emphasized.

Keywords: Indonesia; disaster; internal crisis communication; online communication satisfaction; organizational support.

PubMed Disclaimer

References

REFERENCES

    1. Adamu, A. A., & Mohamad, B. (2019a). Developing a strategic model of internal crisis communication: empirical evidence from Nigeria. International Journal of Strategic Communication, 13(3), 233–254.
    1. Adamu, A. A., & Mohamad, B. (2019b). A reliable and valid measurement scale for assessing internal crisis communication. Journal of Communication Management, 23(2), 90–108.
    1. Adamu, A. A., Mohamad, B. B., & Abdul Rahman, N. A. B. (2018). Towards measuring internal crisis communication. Journal of Asian Pacific Communication, 28(1), 107–128.
    1. Adamu, A. A., Raza, S. H., & Mohamad, B. (2023). The interactive effect of mindfulness and internal listening on internal crisis management and its outcomes: The moderating role of emotional exhaustion. Corporate Communications: An International Journal, 28(1), 6–29.
    1. Adamu, A. A., Raza, S. H., & Mohamad, B. (2024). Organizational resilience: Unveiling the role of strategic internal crisis management on employee sense making and sense giving. International Journal of Productivity and Performance Management, 73(7), 2068–2091.

Publication types

LinkOut - more resources