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. 2024 Oct-Dec;50(5):515-527.
doi: 10.12865/CHSJ.50.04.06. Epub 2024 Dec 31.

Degree of Satisfaction among Patients Admitted to a Public Healthcare Facility in Romania

Lucian Mirescu  1 , Ana-Maria Camelia Popescu  2 , Iuliana Manuela Dragomir  3
Affiliations

Degree of Satisfaction among Patients Admitted to a Public Healthcare Facility in Romania

Lucian Mirescu et al. Curr Health Sci J. 2024 Oct-Dec.

Abstract

This paper aims to evaluate the general state of the medical services provided by the Craiova County Emergency Clinical Hospital (SCJU Craiova) and to compare the perceived quality of the services between 2016-2019 and 2022-2023. The method chosen to carry out the research was through the collection and analysis of data from the hospital's questionnaire for quality assessment, voluntarily filled in by patients. We analyzed the trends and the variability of the satisfaction reports for each period, separately, and then between the 2016-2019 and 2022-2023 periods. As a comparison, we observed that the rating of the healthcare services and staff behavior is more polarized in the post-pandemic period as it was before, while the assessment of the hotel conditions shows that, even if the objective conditions have improved, the patients tend to be more critical.

Keywords: Healthcare services; quality assessment; satisfaction questionnaire.

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Conflict of interest statement

The authors have no conflict of interest to declare.

Figures

Figure 1
Figure 1
Evolution of the number of admissions in the analyzed period
Figure 2
Figure 2
Analysis of the overall degree of satisfaction regarding the admission
Figure 3
Figure 3
Analysis of the degree of satisfaction related to the quality of medical services and staff interactions
Figure 4
Figure 4
Analysis of the degree of satisfaction related to doctors’ behavior
Figure 5
Figure 5
Analysis of the degree of satisfaction related to nurses’ behavior
Figure 6
Figure 6
Analysis of the degree of satisfaction related to hospital attendants’ behavior
Figure 7
Figure 7
Analysis of the degree of satisfaction related to hotel conditions
Figure 8
Figure 8
Analysis of the degree of satisfaction related to cleanliness
Figure 9
Figure 9
Analysis of the degree of satisfaction related to food quality
Figure 10
Figure 10
Analysis of the data regarding the degree to which patients' rights were respected
Figure 11
Figure 11
Analysis of the data regarding the medical information provided
Figure 12
Figure 12
Analysis of the data regarding medication sourcing
Figure 13
Figure 13
Analysis of the data regarding the options for SCJUC readmission
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