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. 2025 Apr 30:13:1558644.
doi: 10.3389/fpubh.2025.1558644. eCollection 2025.

Impact of an artificial intelligence-driven operational management system on operational efficiency in health care organization in Saudi Arabia: a mediating role of staff attitude

Rakesh Kumar  1 , Ajay Singh  2 , Ahmed Subahi Ahmed Kassar  3 , Mohammed Ismail Humaida  3 , Sudhanshu Joshi  4 , Manu Sharma  5
Affiliations

Impact of an artificial intelligence-driven operational management system on operational efficiency in health care organization in Saudi Arabia: a mediating role of staff attitude

Rakesh Kumar et al. Front Public Health. .

Abstract

Introduction: In recent years, Artificial Intelligence (AI) is transforming healthcare systems globally and improved the operational efficiency in healthcare organizations. The authors examined how an artificial intelligence (AI)-driven operational management system (OMS) affected operational efficiency in health care units in the Kingdom of Saudi Arabia (KSA). They also investigated the mediating role of staff attitudes in the relationship between OMSs and operational efficiency. This research contributes to the field by applying the theory of planned behavior to examine health care professionals' perceptions of AI-based OMSs and their impact on operational efficiency.

Methods: To achieve study objectives, a quantitative research design, with cross-sectional survey methodology, was used to gather data from 287 health care professionals across various hospitals in the KSA. The authors used a partial least squares structural equation modeling (PLS-SEM) approach to hypothesis testing.

Results: The findings indicated that an AI-based OMS significantly improved operational efficiency and positively affected staff attitudes. Furthermore, staff attitudes mediated the relationship between an AI-based OMS and operational efficiency.

Discussion: The study finding highlights the dual benefits of AI-based OMSs in enhancing both operational performance and employee satisfaction. The results suggest that health care organizations in the KSA should invest in AI technologies to optimize operational efficiency and improve staff attitudes. The findings also emphasize the need to address employee perceptions to fully capitalize on the benefits of AI implementations. They also introduce staff attitudes as a mediating factor, offering new insights into the interaction between technology and employee engagement.

Keywords: Saudi Arabia; artificial intelligence; health care; operational efficiency; operational management system; staff attitude.

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Conflict of interest statement

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.

Figures

Figure 1
Figure 1
Measurement model. SA = staff attitude; OMS = operational management system; OE = operational efficiency.
Figure 2
Figure 2
Structural equation model. SA = staff attitude; OMS = organization management system; OE = operational efficiency.
See this image and copyright information in PMC

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