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. 2025 Jun;42(2):216-220.
doi: 10.1111/hir.12574. Epub 2025 Jun 11.

Applying user experience strategies to enhance an NHS library space

Dominic Gilroy  1 , Bethany Tapster  1
Affiliations

Applying user experience strategies to enhance an NHS library space

Dominic Gilroy et al. Health Info Libr J. 2025 Jun.

Abstract

This study explores the application of user experience (UX) strategies to enhance the learning environment within the Leeds General Infirmary Library, part of the Leeds Teaching Hospitals NHS Trust. Despite the growing importance of UX in digital services and academic libraries, its adoption in health libraries has been limited. This paper details the implementation of three UX techniques-Graffiti walls, observations and behavioural mapping, and love and breakup letters-adapted from Andy Priestner's toolkit. The findings highlight user preferences and behaviours, leading to practical, low-cost improvements in the library space. The study underscores the value of UX methodologies in optimising library services to better meet user needs, even in resource-limited settings.

Keywords: communication; libraries, health care; library space utilisation; participant observation; stakeholders.

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References

REFERENCES

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    1. Priestner, A. (2021). A handbook of user experience Research & Design in libraries. UX in Libraries.

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