The Impact of AI Scribes on Streamlining Clinical Documentation: A Systematic Review

Abstract

Background: Burnout among clinicians, including physicians, is a growing concern in healthcare. An overwhelming burden of clinical documentation is a significant contributor. While medical scribes have been employed to mitigate this burden, they have limitations such as cost, training needs, and high turnover rates. Artificial intelligence (AI) scribe systems can transcribe, summarize, and even interpret clinical conversations, offering a potential solution for improving clinician well-being. We aimed to evaluate the effectiveness of AI scribes in streamlining clinical documentation, with a focus on clinician experience, healthcare system efficiency, and patient engagement. Methods: We conducted a systematic review following Cochrane methods and PRISMA guidelines. Two reviewers conducted the selection process independently. Eligible intervention studies included quantitative and mixed-methods studies evaluating AI scribe systems. We summarized the data narratively. Results: Eight studies were included. AI scribes demonstrated positive effects on healthcare provider engagement, with users reporting increased involvement in their workflows. The documentation burden showed signs of improvement, as AI scribes helped alleviate the workload for some participants. Many clinicians have found AI systems to be user-friendly and intuitive, although some have expressed concerns about scribe training and documentation quality. A limited impact on reducing burnout was found, although documentation time improved in some studies. Conclusions: Most of the studies reported in this review involved small sample sizes and specific healthcare settings, limiting the generalizability of the findings to other contexts. Accuracy and consistency can vary significantly depending on the specific technology, model training data, and implementation approach. AI scribes show promise in improving documentation efficiency and clinician workflow, although the evidence remains limited and heterogeneous. Broader and real-world evaluations are needed to confirm their effectiveness and inform responsible implementations.

Keywords: AI scribes; clinical documentation; clinical well-being; healthcare system efficiency; patient engagement; systematic review.

Figure 1

PRISMA 2020 flow diagram.