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. 2025 Jun 25:11:20552076251350932.
doi: 10.1177/20552076251350932. eCollection 2025 Jan-Dec.

Qualitative evaluation by community health professionals of a technology design for recording and mobilizing patient reported care narratives

Shehnaz Fatima Lakha  1   2 , Stephanie Sarmiento  3 , Peter Pennefather  4   5 , Nancy Purdy  6 , Paul Holyoke  7 , Deborah Fels  1
Affiliations

Qualitative evaluation by community health professionals of a technology design for recording and mobilizing patient reported care narratives

Shehnaz Fatima Lakha et al. Digit Health. .

Abstract

Introduction: Gaps in the health system make it difficult for older adults to have their communication needs and wants heard for that necessary communication to happen. In this study, we investigate attitudes of community-based healthcare professionals (HCPs) regarding the potential utility of a digital technology platform. This platform was designed to enable older adults receiving HCP services in a community setting to provide qualitative narrative impressions and evaluations of their needs and how these needs were addressed by the services. MyHealthMyRecord (MHMR) technology is being designed to provide a digital video-scrapbook for recording and sharing healthcare-related information, observation, and qualitative narratives.

Methods: HCPs were recruited in collaboration with SE Health, a large community-care provider based in Toronto, Canada. Using a user-centered and inclusive design approach, HCPs in community care were asked to comment on the use of the MHMR platform by their patients and to examine a platform prototype. Each session, which lasted approximately 60 min, involved a 40-min semistructured face-to-face interview, followed by a demonstration of the system. Data were analyzed using the Consensual Qualitative Research analysis.

Results: A convenience sample of 7 HCPs, all comfortable with digital technology, participated in the study. The analysis identified 11 themes, with all participants recognizing the value of the MHMR platform in enhancing their capacity to provide services, particularly in tracking to relevant events between patients' visits.

Conclusions: The HCPs appreciated how the MHMR platform could be used to enhance community health service delivery through valid, reliable, and responsive Person/Patient-Reported Outcomes. It was appreciated that such data could be useful in improving community care experiences while also being useful at a system-wide learning level.

Keywords: Older adults; community; health care providers; narrative outcome; patient-reported outcome.

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Conflict of interest statement

The authors declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article. Data will not be available in a public repository due to the older adults privacy and confidentiality issue.

Figures

Figure 1.
Figure 1.
Example of the MHMR application interface to represent input from HCPs, such as nurses and personal support workers.
See this image and copyright information in PMC

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