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. 2025 Jul 23:11:20552076251361236.
doi: 10.1177/20552076251361236. eCollection 2025 Jan-Dec.

Impact of a supportive text messaging program (Text4Support) for mitigating psychological problems in patients receiving formal mental health services: A randomized controlled trial

Gloria Obuobi-Donkor  1 , Reham Shalaby  2 , Belinda Agyapong  2 , Samuel Obeng Nkrumah  1 , Medard Kofi Adu  1 , Ejemai Eboreime  1 , Lori Wozney  3 , Vincent Israel Opoku Agyapong  1   2
Affiliations

Impact of a supportive text messaging program (Text4Support) for mitigating psychological problems in patients receiving formal mental health services: A randomized controlled trial

Gloria Obuobi-Donkor et al. Digit Health. .

Abstract

Background: Text-based interventions are an innovative way to bridge gaps in mental health care. Programs like Text4Support provide accessible, cost-effective mental health support using daily messages based on cognitive behavioral principles, reaching a broad population.

Objective: The study aims to evaluate the effectiveness of Text4Support in improving mental health outcomes compared to usual care in patients receiving formal mental health services.

Methods: A randomized controlled trial was conducted on participants attending community mental health programs and those recently discharged from psychiatric inpatient and emergency care in Nova Scotia, Canada. Participants were assigned to either the Text4Support or control group. Mental health conditions were measured using validated scales. Patients in the Text4Support group received daily supportive text messages, whilst the control group received a single text message with a link to the Nova Scotia Health e-mental health resources.

Results: Seven hundred eighty-one eligible patients were randomized, and 307 were included in the analysis. After adjusting for baseline scores, the third and ninth questions of the PHQ-9 showed a significant difference between the Text4Support group and the control group. When results were assessed based on self-reports from control group participants as to whether they accessed or did not access the NS Health e-mental health resource link, significant differences between the three groups were noted, with improvements for suicidal and/or self-harm ideation and disturbed sleep in the Text4Support group and deterioration observed in the two control groups.

Conclusion: Text4Support addresses critical psychological symptoms like sleep disturbances and suicidal and/or self-harm ideation during vulnerable periods in patients' mental health journeys. Text4Support is a promising adjunct to conventional mental health care.

Trial registration: ClinicalTrials.gov (NCT05411302). Registered on 6 June 2022.

Keywords: Mental health; Nova Scotia; sleep disturbance; suicidal and/or self-harm ideation; text-based intervention.

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Conflict of interest statement

The author(s) declared the following potential conflicts of interest with respect to the research, authorship, and/or publication of this article: VIOA is the founder and Principal Investigator of the ResilienceNHope messaging programs and volunteers as the Board Chair of the Global Psychological eHealth Foundation, a not-for-profit organization. BA volunteers as the President and Chief Executive Officer of the Global Psychological eHealth Foundation. RS volunteers as the Program Director of the Global Psychological eHealth Foundation. VIOA, BA, and RS receive no financial or other compensation from the Global Psychological eHealth Foundation and have no financial conflicts of interest about this article. GO-D, SON, MKA, EE, and LW have no commercial or financial conflict of interest.

Figures

Figure 1.
Figure 1.
CONSORT flowchart.
See this image and copyright information in PMC

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