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. 2025 Oct;29(10):1387-1395.
doi: 10.1007/s10995-025-04153-z. Epub 2025 Sep 5.

Care Coordination Satisfaction Survey for Families of Children and Youth with Special Healthcare Needs

Molly Hofmann  1   2 , Patricia C Perez  3 , Ruann Barack  3
Affiliations

Care Coordination Satisfaction Survey for Families of Children and Youth with Special Healthcare Needs

Molly Hofmann et al. Matern Child Health J. 2025 Oct.

Abstract

Introduction: Care coordination can be an essential source of support to families of children with special health care needs and should ideally lead to improvements in the organization of care.

Purpose: This publication aims to share the experience of one statewide Title V organization's work to develop and validate a care coordination satisfaction survey.

Description: UIC-DSCC engaged with the Family Advisory Council and a Family Survey Committee to revise existing surveys measuring different care coordination domains. The overall consensus was to apply a 13-item annual care coordination satisfaction survey. The survey was administered to families between January and April 2023. Psychometric reviews included exploratory Factor Analysis for the underlying structure of the items and Cronbach α for reliability. A top-box approach was used to represent item proportion.

Assessment: 899 families completed the 13-item measure. The Exploratory Factor Analysis determined a 2-factor solution: (1) Care Coordination Satisfaction and (2) Engagement and Impact on Quality of Life-none of the items required removal. Factor 1's top-box results show families' positive experience with care coordination, with 6.37 of the seven questions being answered with the most favorable answer. Similarly, in factor 2, 5.28 of the six questions were responded to with the top or most favorable answer.

Conclusion: Family partnership is a crucial part of the care coordination process, and UIC-DSCC has learned that this partnership is also critical when evaluating family satisfaction with care coordination services. The 13-item care coordination survey demonstrated adequacy and can assist with quality improvement in care coordination programs.

Keywords: CYSHCN; Care coordination; Family partnership; Family survey.

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Conflict of interest statement

Declarations. Conflict of interest: The authors do not have a conflict of interest to disclose. Ethical Approval: The study did not require IRB approval because it was part of a quality improvement initiative. Consent To Participate: Not applicable. Consent for Publication: Not applicable.

Figures

Fig. 1
Fig. 1
Scree plot exploratory factor analysis
See this image and copyright information in PMC

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