Health centres assessed by patients

Abstract

This study consists of a postal questionnaire sent to patients attached to four practices in a health centre during the third year of operation after various exploratory studies and a series of group discussions. The study showed that about three out of four patients preferred health centre-practice to non health-centre practice. The appointment system as a cause of dissatisfaction with the health-centre concept is discussed. The doctor-patient relationship, privacy and confidentiality, and representation of patients on health-centre management committees were studied and are discussed.