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. 1979 Jul;60(7):68-71, 83.

Helping staff to manage conflict well

E Hughes
  • PMID: 447316

Helping staff to manage conflict well

E Hughes. Hosp Prog. 1979 Jul.

Abstract

A hospital that trains its staff to deal assertively with conflict can become more effective in terms of productivity, cost effectiveness, and patient satisfaction. A training model for handling conflict in the work setting is described.

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