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. 1983 Winter;19(4):265-78.
doi: 10.1007/BF00755408.

Development, implementation, and findings of a continuing client satisfaction survey

D K Damkot, J A Pandiani, L R Gordon

Development, implementation, and findings of a continuing client satisfaction survey

D K Damkot et al. Community Ment Health J. 1983 Winter.

Abstract

Development of a client-satisfaction survey is described and details are given for sampling clients and iterating survey mailings on a monthly basis. Consent rates, response rates, confidentiality concerns, and costs are discussed on the basis of one year of data collection experience. Analyses revealed a general satisfaction factor and problem severity factor for both active and terminated clients. A factor of improvement was found for active clients. The utility of continuous monitoring of client satisfaction is discussed.

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References

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