Patient appointment failures in pediatric resident continuity clinics
- PMID: 7767428
- DOI: 10.1001/archpedi.1995.02170190103018
Patient appointment failures in pediatric resident continuity clinics
Abstract
Objectives: To determine appointment failure rates in pediatric resident continuity clinics nationally, and to identify characteristics of clinics with respect to factors that may affect appointment failure rates.
Design: A one-page questionnaire administered via facsimile machine to pediatric residencies' continuity clinic directors.
Results: Of 200 continuity clinic directors, 160 (80%) returned the survey. The mean no-show percentage was 30.9%, with a range of 3% to 80%. Among the factors studied, only mode of payment emerged as an independent predictor.
Conclusions: Appointment failure is a substantial problem in pediatric resident continuity clinics, which needs attention if resident learning, patient care, and clinic efficiency are to be optimized.
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