Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 1994 Fall;19(4):49-55.

What attributes determine quality and satisfaction with health care delivery?

M R Bowers  1 , J E Swan, W F Koehler
Affiliations
  • PMID: 7896552

What attributes determine quality and satisfaction with health care delivery?

M R Bowers et al. Health Care Manage Rev. 1994 Fall.

Abstract

Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies five attributes of health care delivery that define patients' perceptions of quality and satisfaction. Managerial implications for diagnosing quality concerns of patients are discussed.

PubMed Disclaimer

LinkOut - more resources