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Review
. 1995 Fall;20(4):15-25; discussion 28-9, 30-33.
doi: 10.1097/00004010-199502040-00003.

Total quality management: field of dreams?

B Bigelow  1 , M Arndt
Affiliations
Review

Total quality management: field of dreams?

B Bigelow et al. Health Care Manage Rev. 1995 Fall.

Abstract

Total quality management promises to reconcile cost/quality conflicts, increase customer satisfaction, and improve hospitals' competitiveness as well as operational and financial performance. This article reviews the hospital literature on TQM and concludes that there is little evidence to substantiate these claims. The article concludes with implications for research and management.

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Comment in

  • Why TQM doesn't usually work.
    Eskildson L. Eskildson L. Health Care Manage Rev. 1996 Winter;21(1):93-4. Health Care Manage Rev. 1996. PMID: 8647696 No abstract available.

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