Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 1995 Fall;20(4):7-14; discussion 26-7, 30-3.

The implementation of total quality management in hospitals: how good is the fit?

M Arndt  1 , B Bigelow
Affiliations
  • PMID: 8543473

The implementation of total quality management in hospitals: how good is the fit?

M Arndt et al. Health Care Manage Rev. 1995 Fall.

Abstract

Total quality management has become popular among hospitals because of its promise to reconcile trade-offs between cost and quality. However, assumptions inherent in TQM may not translate to the hospital environment: hierarchical management control over the technical core and the dominance of rational decision making. This article considers these two assumptions and suggests that the application of TQM to hospitals take them into account because they may compromise its success.

PubMed Disclaimer

Comment in

  • Why TQM doesn't usually work.
    Eskildson L. Eskildson L. Health Care Manage Rev. 1996 Winter;21(1):93-4. Health Care Manage Rev. 1996. PMID: 8647696 No abstract available.

LinkOut - more resources