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. 1996 Nov;86(11):1626-8.
doi: 10.2105/ajph.86.11.1626.

Assessing substance abuse treatment needs among the homeless: a telephone-based interactive voice response system

S A Aiemagno  1 , D Cochran, T E Feucht, R C Stephens, J M Butts, S A Wolfe
Affiliations

Assessing substance abuse treatment needs among the homeless: a telephone-based interactive voice response system

S A Aiemagno et al. Am J Public Health. 1996 Nov.

Abstract

Objectives: We report on a pilot project that used a telephone-based interactive voice response system accessed by cellular phones at diverse sites, to interview homeless persons on their need for alcohol and other drug treatment.

Methods: Using this technique we surveyed 207 homeless adults at eight shelters in Cleveland, Ohio.

Results: The cellular approach was comparable to human-administered interviews in reliability and validity and yielded higher self-reported levels of drug use.

Conclusions: Cellular telephones and interactive voice response interviewing systems can be useful tools in assessing for the health-service needs of difficult-to-reach populations.

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