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. 1996 Nov;13(6):398-9.
doi: 10.1136/emj.13.6.398.

The nursing triage process: a video review and a proposed audit tool

J C Williams  1 , N L Jones, F J Richardson, C Jones, P W Richmond
Affiliations

The nursing triage process: a video review and a proposed audit tool

J C Williams et al. J Accid Emerg Med. 1996 Nov.

Abstract

Objective: To review the activity of the nurse triage process.

Setting: The triage room for adults attending the accident and emergency department of the Cardiff Royal Infirmary.

Methods: 226 triage processes were videotaped over 31 h during July 1994. Activities were subsequently analysed using a specially designed chart.

Results: Areas for improvement in staff communication skills and patient privacy were identified.

Conclusions: The use of video in the triage room allows assessment of the triage process and is a valuable aid to training. Additionally, a potential visual audit tool has been identified.

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