Improving care givers' satisfaction with information received during hospitalization

Abstract

As competition for patient volume escalates among hospital providers, administrators must identify ways to attract new patients and maintain or increase patient volume. Family care givers are known to greatly influence individuals' choices in these matters of selection of healthcare services and providers. The results of a successful nurse-initiated daily phone calls program, designed to improve family care giver satisfaction by enhancing the provision of patient-specific information, are presented. The components of the program, associated costs, and implications on delivery of care are discussed.