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. 1997 Oct;27(10):49-55.
doi: 10.1097/00005110-199710000-00010.

The patient comment line. An innovative and unique tool in the evaluation of patient satisfaction

W M Fallis  1 , M D Chewitt
Affiliations

The patient comment line. An innovative and unique tool in the evaluation of patient satisfaction

W M Fallis et al. J Nurs Adm. 1997 Oct.

Abstract

Evaluation of patient satisfaction is key to continuous quality improvement in the healthcare setting. The authors describe a Patient Comment Line, an innovative and cost-effective method for evaluating patient satisfaction. Designed to elicit, track, and follow up on patients' telephone comments, the methods, results, recommendations, and outcomes of a hospital comment line pilot project are presented.

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