Skip to main page content
U.S. flag

An official website of the United States government

Dot gov

The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.

Https

The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.

Access keys NCBI Homepage MyNCBI Homepage Main Content Main Navigation
. 1998 Sep;29(9):39-40.

Calling all patients

D M Haskell  1 , H N Brown
Affiliations
  • PMID: 9807474

Calling all patients

D M Haskell et al. Nurs Manage. 1998 Sep.

Abstract

Hospitals must establish patients' expectations of care and their satisfaction with the care delivered. This telephone survey tool measures patient satisfaction based on empathy, communication, competence and continuity of care, and amenities.

PubMed Disclaimer

LinkOut - more resources